City services affected in the event of a labour disruption

Here’s a list of the City of Toronto services affected during a strike or lockout involving the city’s 23,000 inside workers.

Police, fire, TTC, the city’s 10 Long-Term Care Homes and Services and Toronto Community Housing properties won’t be affected by a labour stoppage. Emergency calls will continue as usual.

The city’s water supply and sewage treatment systems will continue to function.

Toronto City Hall, Metro Hall and civic centres

• Public access to Toronto City Hall, Metro Hall, North York Civic Centre, York Civic Centre and Scarborough Civic Centre will be restricted to ground floors only, Monday to Friday, 8 a.m. to 4:30 p.m. Community council meetings will continue at these locations.
• East York and Etobicoke civic centres will be closed.
• The parking ticket counters at Metro Hall and North York Civic Centre will be closed.
• Courier deliveries will continue to be accepted in the mail rooms at Metro Hall.

Cancelled/closed Toronto City Hall services

• All tours, visits, presentations and official city events
• Receiving and responding to city job applications
• Group tours of City Hall

City services and programs that will be adjusted

• Children’s Services
• City Clerk’s Office
• City Planning
• Economic Development and Culture
• Museums, galleries and cultural facilities
• Resources for Business
• Employment and Social Services
• Municipal Licensing and Standards (including Animal Services)
• Parks, Forestry and Recreation — Facilities will be closed to the public including, indoor pools, curling clubs, community centres, arenas and fitness centres.
• Existing permits — Existing permits for parks and facilities will remain valid, including indoor arenas, outdoor sports fields, picnics and commercial recreation in parks.
• New permits — New permit requests won’t be accepted during the labour disruption, expect for outdoor sports fields, allotment gardens and picnic grounds.
• Programs — All city-run programs will be cancelled. New program registrations won’t be accepted during the labour disruption.
• Urban Forestry Services — Emergency tree maintenance and inspection, including Emerald Ash Borer removal, will continue. Review and processing of applications for tree removal will be suspended.
• Cancellations, Credits and Refunds — These can’t be processed until after services have resumed. Where applicable, credits/refunds will be pro-rated. After the labour disruption, wherever possible, programs will be extended to make up for the lost time.
• Shelter, Support and Housing Administration
• Social Development & Administration
• Solid Waste Management
• Special Events
• Toronto Archives
• Toronto Building
• Toronto Office of Partnerships
• Toronto Public Health
• Toronto Water
• Wedding Ceremonies

City services and programs that will continue as normal

• Continuing City Hall services — Including receiving legal documents including notices, claims and appeals, issuing marriage licences,  issuing burial permits and registering deaths
• Council and committee meetings
• Affordable Housing Office
• City Clerk’s Office
• City Planning
• Court Services
• Employment and Social Services
• Film and Television Office
• Municipal Licensing and Standards (including Animal Services)
• Parking tickets
• Parks, Forestry and Recreation
• Parks
• Golf courses
• Independent arenas and community centres
• Urban Forestry
• Toronto Island Ferry
• Property tax and utility bills — Payment deadlines will not be extended. In-person payments cannot be made. All the City’s enquiry/cash counters will be closed.
• Shelter, Support and Housing Administration
• Social Development, Finance and Administration
• Solid Waste Management
• Waste Collection — Residents are asked to hold onto their household hazardous waste during a labour disruption.
• Tenders, Request for Quotations, Request for Proposals and Request for Expressions of Interest
• Toronto Building
• Toronto Environment Office
• Toronto Public Health
• Toronto Water

For more information, call 311 (416-392-2489 outside city limits), TTY 416-338-0889, or email 311@toronto.ca.

Source: City of Toronto