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Irate Park'N Fly customers wait hours for service

Customers wait for service at the Park'N Fly near Pearson International Airport in Toronto on Feb. 10, 2013. Courtesy of CityNews viewer Colin Rose

Service is back to normal after major delays at the valet lot of the Park’N Fly near Pearson International Airport in Mississauga.

“I am at Park’N Fly Toronto airport along with at least a couple of hundred angry people,” customer Wayne Harvey told CityNews in an email early Sunday morning. “Soon there may be a riot.”

Harvey said some people had been waiting for more than four hours for their cars. Another customer said she waited 1 ½ hours just to pay.

Peel police were called in to control the crowd.

“We can hardly move in here,” said a traveller named Debbie.

“We’re jam-packed like sardines with our luggage and everything and we’re all bloody exhausted and we’ve had enough. I’m just about to cry I’m so upset.”

Another customer named Helen said Park’N Fly staff had told people they’d lost their keys and the wait would be four to six hours long.

“There’s like 200, maybe 300 people in there,” she said.

“You’ve got screaming kids, elderly. There’s no place to sit. There’s nothing to eat. There’s nothing to drink.”

Park’N Fly attributed the delays to the snowstorm in the GTA on Friday and the ensuing chaos at Pearson.

“At Park’N Fly we pride ourselves on customer service and today we fell short of our standards,” CEO Ron Bresler said in a statement.

“I would like to extend a sincere apology to anyone inconvenienced last night and this morning at our valet operation. A combination of the snowstorm, flight delays and cancellations created an abnormally high flow of returning customers. This situation caused unusual wait times.”

Bresler said customers who were at the Airport Road branch between 10 p.m. Saturday and 10 a.m. Sunday will get a full refund and free parking on a future trip.

For more information call 905-678-4130 or email customerservice@parknfly.ca.