Cellphone horror stories ring through consumers’ troubles with service providers
Posted March 7, 2013 6:19 am.
This article is more than 5 years old.
When a Canadian whose legs were crushed in a freak accident and a man with Asperger’s Disorder asked to cut the cord on cellphone contracts because they had no steady income, the line was the same: You’re not getting off the hook.
A non-profit group released these and other cellphone horror stories on Thursday as it attempts to dial-up the pressure on the federal telecom regulator to incorporate public opinion in re-writing Canada’s wireless code.
OpenMedia.ca says nearly three-thousand people participated in its survey, which found consumers’ greatest complaint against cellphone companies was poor and disrespectful service.
Contract holders also say they feel trapped in the agreements, penalized by high termination fees and stuck with lengthy three-year commitments.
The Canadian Radio-television and Telecommunication Commission continues to consult with stakeholders as it drafts a set of national standards for the content and clarity of cellphone contracts.
They are expected to be released this summer.
Rogers is the parent company of CityNews and City.
