Residents of an Etobicoke condo went without mail — or answers — for almost two weeks after Canada Post changed the lock to the communal mail room door.
The lock was changed at 11 Wincott Dr on May 16, but the new key, which was being sent from Ottawa, didn’t arrive until Tuesday.
Cheques, bills, and other important mail for almost 500 residents were not being delivered and the national mail carrier didn’t arrange an alternative.
“I’m 82 and I’ve never heard of this in my life before,” resident Eleanor Aurchak told CityNews. “I can’t believe Canada Post did this to us.”
Aurchak said many seniors live in the building and rely on pension cheques for weekly expenses like groceries and transportation.
Another resident Glenda Philips said she has been waiting for a “substantial” rebate cheque from her insurance company.
“Canada Post is just causing people unnecessary stress. We’re not waiting for a key from Ottawa, just give us access to our mail now,” Philips said.
Residents who called Canada Post were told someone would call back to follow-up, but many told CityNews they never received that call.
Relief came Tuesday as the key was delivered, along with two trucks full of back-logged mail.
Canada Post responded to questions from CityNews about the issue, apologizing for the delay in service.
“As well, we should have done a better job advising customers how and where to pick up their mail during this time,” said spokesperson Eugene Knapik in an email.