TTC customer pride hits 2-year low: survey
Posted April 28, 2015 1:47 pm.
Last Updated April 29, 2015 9:56 am.
This article is more than 5 years old.
Pride in the TTC has hit a two-year low, according to a 2014 customer satisfaction survey released on Tuesday.
Sixty-six per cent said they were proud of the service and what it means to Toronto, which is down from 73 per cent in the same time period last year.
The survey found customers who were more likely to say they were dissatisfied with transit service and saw it as lower value for money, were well educated, work full-time and have a higher household income.
Those who occasionally use the TTC were found to be more satisfied with TTC service (83 per cent), compared to frequent users (69 per cent).
The TTC scored high marks when it came to personal safety, ease of getting to train platforms, quality of announcements, as well as maps and information inside subway trains.
Customers gave failing grades for information about subway delays, availability of subway station staff, crowding on all modes of transit, time waited for bus or streetcars, and maps and information inside buses and streetcars.
Despite some declining numbers, overall customer satisfaction remained about the same — 72 per cent versus 74 per cent in the previous wave — and 90 per cent rated the service as “average” or better when it came to value for money.
The findings of the report will be presented to the TTC board on Wednesday.
Read the complete 2014 Customer Satisfaction Survey below or click here to read it on mobile.
