United Airlines is denying that its staff told a Missouri woman to urinate in a cup rather than leave her seat to use the restroom on a flight from Houston.
In a Facebook post, Nicole Harper says the airline “forced me to pee in a cup… and then shamed me” while on a flight last month to Kansas City, Missouri.
Harper says that while other passengers were allowed to get up and use the restroom, she was told she would be unable to do so until the pilot turned off the seat belt sign.
“After explaining that I have an overactive bladder and would either need to use the restroom or pee in a cup, I was handed a cup by flight attendants,” she said.
“You would think peeing in a cup on an airplane in front my family and strangers, would be the worst part of this story. But the way I was treated by the flight attendants afterwards was worse.”
While Harper says the incident happened less than 30 minutes into the flight, United says it was during descent.
The incident happened on the same day David Dao was dragged off a separate United flight for refusing to give up his seat. However, Harper says she attempted to resolve the issue through the airlines customer service department. But after several weeks of what she claims was no response, she decided to go public with details of her account in the hopes that “this goes viral.”
United said in a statement it has reached out to Harper to “better understand what occurred.”