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Air Canada 'anticipating a normal day' after system-wide outage resolved

Last Updated May 29, 2019 at 9:07 am EDT

Passengers wait in line at Vancouver airport as a technical glitch delayed Air Canada flights across the country and they U.S. on May 28, 2019. NEWS 1130/Jonathan Szekeres

Air Canada says it’s expecting a “normal day” after a system-wide outage affected flights across the country on Tuesday, but a spokesman for the airline urges passengers to check their flight’s status before heading to the airport.

Peter Fitzpatrick says the technical issue that affected airport systems, check-in and call centres on Tuesday has been resolved and “most functions have returned to normal” as of Wednesday morning.

He says some Wednesday flights have been cancelled due to planes being out of position after cancellations Tuesday, but the company plans to operate its full schedule.

Five additional flights have also been scheduled and several others have been “upgauged,” meaning they will be assigned larger than normal aircraft, to accommodate passengers who were affected by the outage.

Fitzpatrick says despite the issue, Air Canada managed to operate more than 95 per cent of its schedule on Tuesday.

At the peak of the system-wide outage, the website for Toronto Pearson International Airport showed delays of more than two dozen Air Canada flights.