The City of Toronto says it is increasing education and enforcement of its COVID-19 mask bylaw in apartment buildings and condos that have received multiple complaints.
The city says it has received almost 2,000 complaints about improper mask usage since the bylaw came into effect last August. Of these, 263 locations have received three or more complaints while 12 others have garnered 10 or more complaints.
City officials say letters will be sent to landlords and property managers at these locations reminding them about the bylaw requirements while the 12 properties that have received 10 or more complaints will be getting an in-person visit from bylaw officers.
“While there has been a good degree of compliance from most Toronto landlords and residents, our data has clearly shown us where we need to focus,” said Mayor John Tory. “These efforts will make sure landlords of buildings where we are receiving multiple mask complaints have the necessary tools to come into compliance with public health and safety measures.”
Under the city’s mask bylaw, residents in apartments and condominiums are required to wear a mask or face covering in the commons spaces such as elevators, hallways, lobbies and other shared facilities.
Individuals who are unable to wear a mask for medical reasons are exempt from the bylaw.
The city says complaints should be directed to the landlord or property manager and if no action is taken, residents are asked to call 311 and the city will investigate.