Silverman Helps: The Highway 407 Mix-up
Posted August 9, 2007 12:00 pm.
This article is more than 5 years old.
Silverman Helps a woman straighten out a very odd highway toll bill.
A recent Liberal report on the 407 showed a litany of customer complaints. Among them:
- Unsympathetic, ineffective customer service representatives.
- Failing to process customer requests (e.g. change of address) and difficulties cancelling accounts.
- Pre-authorized payments made too early, withdrawals made without invoice or permission.
- Disputed payment returned as credit, not cash.
- Failure or too long to correct billing errors.
- Although disputed charges were dropped, accumulated interest charges continued to be billed.
- Company refused to provide proof of trip.
- Double billing – trailer/truck both billed, car rental agency/consumer both billed.
- No billing details – just lump sum.
- Falsely billed – never used highway, or didn’t use highway on day billed.
- Disproportionately high administrative fees.
The 407 pledged to fix the problems and things have improved. They’ve also issued a collections code of conduct, featuring promises they intend to keep when dealing with defaulting or owing customers. To see it, click here. (.pdf file)
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