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Software Update May Be Cause Of BlackBerry Outage

The BlackBerry email service appeared still to be having problems Wednesday morning after a widespread outage happened overnight.

Research in Motion (TSX:RIM), the Waterloo, Ont.-based BlackBerry maker, confirmed there are some email delays and said it had technical crews working on a solution.

The company said the root cause is still under review but its preliminary analysis has determined there was a flaw in two recently released versions of BlackBerry Messenger.

RIM has also provided a new version of BlackBerry Messenger (version 5.0.0.57) and is encouraging anyone who downloaded or upgraded BlackBerry Messenger since December 14th to upgrade to this latest version, which resolves the issue.

There are conflicting reports from BlackBerry users and media, with some saying they were beginning to get messages and others saying they weren’t.

News of the outage spread online with some BlackBerry users “tweeting” their frustration on the social networking site Twitter.

In addition to the email delays, some users said they couldn’t connect to the Internet.

The outage comes on the heels of another BlackBerry email outage in North America that occurred last Thursday.

Prior to that, the last time RIM’s BlackBerry service had a major outage was in February 2008.

That’s when an upgrade to the wireless system appeared to have been behind a three-hour service disruption affecting millions of North American users.