TTC seeks to improve customer service
Posted October 13, 2011 1:52 pm.
This article is more than 5 years old.
TORONTO, Ont. – The Toronto Transit Commission is trying to resurrect the slogan, “the better way.”
It introduced new initiatives, Thursday, aimed at improving the life for a TTC rider.
TTC chair Karen Stintz said it’s about improving customer service.
“Better communication with our customers, increased opportunities for our customers to input into the services they receive from the TTC [and] improving the cleanliness of our stations and our cars,” Stintz said
The TTC also announced the creation of a customer liaison panel, consisting of TTC staff and customers, as well as regular town hall meetings, the first of which is Nov. 24 at City Hall.
TTC chief customer service officer Chris Upfold said they are looking for eight riders to make up the panel.
“What we want is a diverse range of people on that committee; we want it to really represent our customers and represent Toronto,” Upfold said.
Anyone interested in joining panel must submit a resume and essay to the TTC by Nov. 25.
