Travellers delayed as airports across Canada report customs systems are down
Posted July 28, 2019 6:25 pm.
This article is more than 5 years old.
VANCOUVER — People travelling through (?) today can expect long delays in order to clear customs, due to a national outage of the Canada Border Services Agency’s primary inspection kiosks and NEXUS.
Jenny Duncan, a spokesperson for Vancouver International Airport says YVR was notified of the outage around 7 a.m. Pacific Time and international flight arrivals began to get busier around 11 a.m.
Duncan says she doesn’t have statistics handy, but an hours-long outage of the CBSA systems is “very rare.”
The airport tweeted at around 1:30 p.m. that staff are working to help arriving guests fill out customs forms manually, as well as keep people hydrated.
A number of other airports across Canada have taken to Twitter to warn travellers about similar issues.
They include Ottawa, Calgary, and Toronto Pearson.
A representative from the Canada Border Services Agency was not immediately available to respond to a request for more information.
The Canadian Press
