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Air Canada says 'small number' of passengers refusing to wear mask

People leave the terminal after arriving at Pearson International Airport in Toronto on Monday, March 16, 2020. The federal government has extended the mandatory quarantine order for most people entering Canada until the end of August to help curb the spread of the novel coronavirus. THE CANADIAN PRESS/Nathan Denette

Canada’s largest airline says a “small number” of customers have had to be sanctioned for non-compliance when it comes to refusing to wear a face covering.

The airline would not go into detail on the number of incidents or what the sanctions were, telling 680 NEWS they have a “graded approach, up to and including travel bans.”

Anyone travelling on Canadian aircraft are required by law to wear a face covering.

Air Canada points out that overall customers have been generally respectful of each other and understand the importance of wearing a face covering.

In the U.S, Delta Airlines says it’s banned nearly 250 passengers for refusing to wear masks.