Rogers cell service slowly returns following day-long outage
Posted April 19, 2021 9:22 am.
Last Updated April 19, 2021 8:14 pm.
Service for Rogers and Fido cellular phone customers appeared to return Monday evening following a nationwide outage.
“Rogers wireless calls, SMS & data services are starting to return to normal for our customers,” Rogers said in a tweet Monday evening. ” It will take several more hours for all customers and regions to return to full service.”
Rogers said earlier in the day it had identified the cause of intermittent service outages that affected customers across Canada.
In a statement, Chief Technology Officer Jorge Fernandes said technicians “pinpointed a recent Ericsson software update that affected a piece of equipment in the central part of our wireless network.”
Customers across the country began reporting issues on social media Monday morning, with some experiencing complete service failure, while others said they could make calls but not use data.
Reports indicated customers who call in for help could be on hold for as long as three hours.
Dozens of online posts indicate the problem has already lasted for a number of hours.
“We sincerely apologize and thank our customers for their patience,” the company said in a statement.
Rogers wireless calls, SMS & data services are starting to return to normal for our customers. It will take several more hours for all customers and regions to return to full service. We will continue to work around the clock with our network partner Ericsson until that happens.
— RogersHelps (@RogersHelps) April 19, 2021
Although the service disruption appeared to be concentrated in southern Ontario, an outage map suggested the problems spanned the country from British Columbia to Nova Scotia.
NOTE: Rogers is the parent company of this website.
