Services aren’t available: Ontarians report problems downloading enhanced vax certificate
Posted October 18, 2021 12:31 pm.
Last Updated October 18, 2021 1:11 pm.
Several people have reached out to the CityNews 680 newsroom, and taken to social media, saying their repeated attempts at downloading Ontario’s enhanced vaccine certificate have failed.
As of Monday at 6 a.m., the certificate, which includes a QR code, became available to download for anyone, regardless of their birth month.
The province staggered the download rollout by birth month to prevent a system crash, but it seems the flood of people attempting to download the certificate on Monday morning has led to technical problems.
In a statement, a Ministry of Health spokesperson told CityNews 680 that the site is “currently experiencing high volumes of downloads.
“A few users experienced a brief technical issue earlier today which has been resolved.”
2.2 million vaccine certificate QR codes have already been downloaded in Ontario & 665k businesses have downloaded the Verify Ont. app. Reports of issues downloading the QR codes today, due to high demand, Min of Health says the delays are being ironed out. More ahead @CityNewsTO
— Adrian Ghobrial (@CityAdrian) October 18, 2021
A CityNews 680 staffer who tried to download the code waited in a queue for several minutes before being redirected to the site.
After filling out Health Card and date of birth information, the site went to a page that said: “Our services aren’t available right now. We’re working to restore all services as soon as possible. Please check back soon.”
Screengrab after a failed attempt to download the province’s enhanced vaccine certificate.
Tried mine last night. Didn’t work. No option to download, no option for health app. No option to print. Only copy url. I took a screen shot. Hope to try again on Monday Garbage
— Corrinne Faye (@corrinnefaye) October 16, 2021
Surprisingly* the Ontario enhanced vaccine certificate website is a hot mess that crashes constantly.
*not surprisingly
— Skyla is fully vaccinated + still wearing a mask. (@skyladawn) October 18, 2021
its not a brief technical issue ive tried three times this morning and get the same message that your services are not available
— Jody Noga (@jgnoga) October 18, 2021
