Network outage resulting in delays for some passport services
Posted October 21, 2021 5:28 am.
Last Updated October 21, 2021 7:48 am.
As Canadians begin packing their bags following the easing of international travel restrictions, some looking to urgently renew their passports may have to wait a little longer.
A network outage at some Service Canada Centres is preventing a few locations across the country from providing urgent, express and pick-up services.
https://twitter.com/PassportCan/status/1450433535119085578
In an email to CityNews, Immigration, Refugees and Citizenship Canada confirms the outage began last Friday, but could not provide a timeline of when the issue is expected to be resolved.
“Every effort is being made to resolve the issue in a timely manner,” says communication officer, Jeffery MacDonald, “We apologize for any impacts to our clients”.
According to MacDonald, regular passport services are not directly impacted. But you’re advised to check the government of Canada’s website for a list of locations that continue to offer urgent and express services.
Please visit https://t.co/7XYFjGZ1fW to find the nearest site where urgent and express services are available. 2/2
— Passport Canada (@PassportCan) October 19, 2021
“The Government of Canada understands that Canadians continue to require passports for urgent travel. We are committed to providing service for clients with pressing needs for travel documents.”
While walk-in services are available, it’s recommend you book an in-person appointment rather than walking in to avoid long wait times.
