Rogers identifies and corrects billing inaccuracy
Posted June 18, 2010 4:45 pm.
This article is more than 5 years old.
Rogers Communications Inc. said Friday that it is correcting a billing inaccuracy affecting some current and former customers participating in the Better Choice Bundles discount program.
Approximately 200,000 customers, who received greater discounts than they were eligible for, will have their historical under-payments waived and the correct discount applied moving forward.
The company will refund approximately $30-million in total, including interest and taxes, to approximately 300,000 under-discounted customers.
“Once we identified the issue, we initiated a comprehensive review of current and former customer accounts to identify those that were not correctly billed,” said Phil Hartling, Senior Vice President, Consumer Segment, Rogers Communications Inc. “We have been working around the clock to make this right and we apologize to our affected customers.”
There is no action required by customers. Affected customers will be notified by letter starting June 22 and the correct discount will be applied within their next two bills. Existing under-discounted customers will receive a credit on their account while former under-discounted customers will receive a cheque. Any unclaimed funds by former customers will be donated to charity.
