TTC holds Twitter chat to answer commuter questions
Posted May 15, 2012 11:56 pm.
This article is more than 5 years old.
TORONTO, Ont. – The TTC took to social media to let riders have their say about the better way Thursday night.
The transit commission held its first ever Twitter chat, letting commuters ask questions and share their concerns.
For 90 minutes Chief Customer Service Officer Chris Upfold and Executive Director of Corporate Communications Brad Ross listened to what commuters had to say.
Ross told 680News he felt that the chat was very productive.
“I think it went very well. It was, I think, what we expected,” said Ross. “I think it demonstrated that people really are truly interested in transit.”
He said riders had a variety of questions that touched on several important topics.
“Everything from the new subway trains to when the new streetcars are coming to notifications when things go wrong to scheduling to specific questions about routes that people take,” said Ross.
The chat was a part of the TTC’s effort to engage with customers.
One of the questions asked was if the TTC will hold another Twitter chat, to which Ross answered “absolutely!”
“We’re going to assess how things went and I think it will be part of our ongoing customer engagement strategy,” he explained.
Questions that were not addressed during the chat will be answered on Wednesday.
