Presto re-loading problems fixed on the TTC
Posted September 3, 2019 7:39 am.
Last Updated September 4, 2019 7:26 am.
Presto problems on the TTC have been resolved after three days of commuter headaches.
Early Wednesday morning, the TTC tweeted, “We are currently experiencing technical issues with PRESTO reloading machines credit and debit payments, system-wide.”
We are currently experiencing technical issues with PRESTO reloading machines credit and debit payments, system wide. PRESTO personnel are currently working on the issue.
— TTC Service Alerts (@TTCnotices) September 4, 2019
However, a short time later Metrolinx spokesperson Anne Marie Aikins tweeted back to the TTC saying, “The issues were resolved yesterday. Reload machines at all TTC stations were tested and retested and are working fine.”
The issues were resolved yesterday. Reload machines at all TTC stations were tested and retested and are working fine. https://t.co/KoZZLJs0l7
— Anne Marie Aikins (@AMAprmaven) September 4, 2019
The issue facing riders was that although they were able to tap their Presto card, they couldn’t reload it, which meant they would have to use another form of payment if there is no money left on their card.
The Presto issue on the TTC surfaced around 7:30 p.m. Monday but was then resolved just after 5 a.m. Tuesday.
Attention All Customers: We are currently experiencing technical issues with PRESTO reloading machines credit and debit payments, system wide. PRESTO personnel are currently working on the issue.
— TTC Service Alerts (@TTCnotices) September 2, 2019
Attention All Customers: Issues with PRESTO reloading machines, credit & debit payments, system wide have now been resolved.
— TTC Service Alerts (@TTCnotices) September 3, 2019
However, the problem then resumed an hour later.
We are currently experiencing technical issues with PRESTO reloading machines credit and debit payments, system wide. PRESTO personnel are currently working on the issue
— TTC Service Alerts (@TTCnotices) September 3, 2019
Aikins said on Tuesday that if people had the Presto app on their Android, they could re-load and it would be immediate. The app on the iPhone could take up to two hours, while reloading online would take up to 24 hours.
Aikins said she hasn’t heard of any issues with machines at GO stations or the York Concourse at Union.
