TTC unveils five-year plan to ‘modernize’ system
Posted May 29, 2013 11:27 pm.
This article is more than 5 years old.
TORONTO – The TTC unveiled its five-year corporate plan Wednesday to “modernize” the system.
“We have embarked on a five-year journey to completely modernize the TTC and thereby transform our reputation,” TTC CEO Andy Byford said in a statement.
“We have already reorganized to put the customer at the centre of everything we do and to make our company more transparent and accountable.”
The inaugural five-year plan made public strives to transform the agency with seven strategic objectives including safety, customer service and accountability.
Over the next few weeks, Byford and his team will meet with their 12,500 staff to ensure they are familiar with the plan and “understand and buy-in to the change required to modernize the TTC.”
“We now need to transform our culture, renew our equipment and update our processes,” Byford said.
“I am confident that with this plan and all of our efforts, we will transform the TTC and deliver on our vision of a transit system that makes Toronto proud.”
