Rogers says software problem behind network failure; CEO apologizes
Posted October 10, 2013 4:28 pm.
This article is more than 5 years old.
TORONTO – Rogers Communications said a software problem knocked out part of the company’s wireless network for several hours on Wednesday evening.
Chief technology officer Bob Berner says the problem affected network equipment and caused service interruptions for voice and text messaging services across the country.
Berner said the problem is fixed.
Rogers’ CEO Nadir Mohamed has apologized to customers for the service breakdown, which he called “unacceptable.”
The Toronto-based company said its data services did not appear to be affected by the outage.
Rogers and Fido postpaid cellphone customers, those on a contract and who pay monthly, will receive a credit on their bills for one day of service because of the outage.
Rogers is the parent company of 680News.
