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TIFF computer glitch causes world premiere of 2 films to be oversold

The Toronto International Film Festival is a huge draw for movie buffs, but two films may have been too popular for the festival’s ticket ordering system to handle.

Many festival-goers who thought they had purchased tickets to highly-anticipated films making their world premiere in Toronto on Sept. 5 are out of luck after the two movies were oversold, the Toronto Star reports.

The films are St. Vincent, starring Bill Murray, and The Drop, starring Tom Hardy and the late James Gandolfini.

“Unfortunately, a computer error occurred while processing some ticket orders for this year’s Toronto International Film Festival. Our system failed to take (two) screenings off sale once we had reached capacity at the Princess of Wales theatre. As a result, these screenings were oversold,” TIFF spokeswoman Jennifer Bell said in a statement released to the Star.

It’s unknown how many people were affected by the overbooking, but those shut out of the world premiere have been notified and given the option of a refund, picking another movie, or seeing the same film at a later date.

The glitch may take some of the fun out of TIFF’s “Bill Murray Day,” also on Sept. 5, which features showings of Murray films Stripes, Ghostbusters, and Groundhog Day before the world premiere of St. Vincent.