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WestJet passengers could be banned up to a year for not wearing mask: airline

Last Updated Aug 28, 2020 at 9:54 am EST

WestJet Boeing 737 Max aircraft are shown at the airline's facilities in Calgary, on May 7, 2019. THE CANADIAN PRESS/Jeff McIntosh

Travellers must offer contact information in order to help with contact tracing in the case of infected individuals

Airline says this applies to WestJet, WestJet Encore, WestJet Link and Swoop

WestJet says there is the potential for denied travel and a one-year travel ban for those who fail to comply with the airline’s mask regulation.

The airline also says those who don’t wear a mask will be denied boarding and the aircraft will return to the gate to offload those not in compliance.

WestJet says this applies to the whole group or airlines — WestJet, WestJet Encore, WestJet Link and Swoop.

The airline says passengers who refuse to wear a mask will be managed through a three-step process:

  1. Passengers will first be asked to put the mask on in a discussion with cabin crew.
  2. Passengers will be given a warning that masks are required, and compliance is necessary.
  3. Passengers will receive notice that non-compliance will result in follow up notification that they will be placed on a no-fly list for 12-months.


The zero-tolerance mask policy and the contact tracing information policy go into effect on Sept. 1.

WestJet also says travellers must offer contact information — calling it mandatory — in order to help with contact tracing in the case of infected individuals on board.

Travellers requiring an exemption to the mask regulation for health reasons must produce a certified medical note or will be subject to the measures as outlined.

The airline told 680 NEWS it has dealt with around 30 incidents in which passengers refused to wear a face covering.