Rogers offering a credit to customers after nationwide outage
Posted April 20, 2021 4:09 pm.
Rogers Communications Inc. is offering customers a credit after a massive nationwide wireless outage left millions without voice calls, texting and data service for several hours on Monday.
The company says a credit equivalent to Monday’s wireless service fee will be applied to a future bill.
Rogers says the credit will be done automatically and no action is required by customers.
The telecom giant says the root cause of the intermittent wireless service was a recent software update by its network partner Ericsson.
Rogers says it’s undertaking an in-depth review in partnership with Ericsson to prevent similar issues from happening again.
Many users expressed frustration with the outage as they work from home under ongoing COVID-19 restrictions and experts say the nearly daylong outage had deep economic repercussions.
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