TTC launching app to give Wheel-Trans customers more options

A Wheel-Trans vehicle passes through an intersection in Toronto in an undated file photo. CITYNEWS/Hugues Cormier © Rogers Media - Hugues Cormier 2018

By Hayley McGoldrick

Posted October 2, 2023 12:53 pm.

The TTC has announced that they have launched a new mobile app that will allow Wheel-Trans customers to schedule and manage trips from their smartphones.

The Wheel-Trans mobile app, available for both iOS and Android devices, supports most of the same functions that are currently available on the Wheel-Trans self-booking website.

The app can be used to plan both door-to-door and Family of Services (FOS) trips.

Customers can use the Wheel-Trans app to book, review, modify or cancel trips, use the ‘Where is My Ride?’ option to see the vehicle location on a map in real time (available only for buses), schedule and manage both door-to-door and Family of Services trips, and receive service alerts and view trip history.The app is now one of four ways that Wheel-Trans customers can book trips, along with using the existing Wheel-Trans self-booking website, Interactive Voice Response (IVR) or by contacting Wheel-Trans reservations.

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