Scotiabank says tech issue preventing direct deposits to customers’ accounts resolved

Scotiabank says the technical issues preventing some customers from receiving inbound payments, including direct deposits, Friday has been fixed.

Customers will start to see their payments posted to their accounts soon.

In a post to social media just after 12 p.m. MDT, the bank said any fees incurred as a result of this issue will be reimbursed.

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It also apologized for the inconvenience the tech issue had on its customers.

“Welcome to Scotiabank. If your call is about an overnight deposit or payment that was not processed as expected, we are aware of the issue and teams are actively working to resolve the concern,” an automated message on the bank’s help line said when called Friday. “We anticipate the problem to be resolved shortly.

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“We apologize for the inconvenience and appreciate your patience.”

Friday afternoon, customers also began reporting difficulties with Scotiabank’s mobile banking app.

It is unclear if that issue has been resolved.

This is a developing story.